In fact, WorkWave ServMan has more industry-specific features than any service enterprise management
system available on the market today.
WorkWave ServMan is a true single-source ERP system with its own powerful accounting system. The Gartner
Group emphasizes the importance of full financial insight to a business with this conclusion from their
research, “A 5 % reduction in operating costs has the same P&L impact as a 30% increase in sales”. It is
critical to have true and accurate cost reporting for all aspects of the business. Without a fully integrated
financial solution, order and invoice metrics are, at best, top line revenue counts with best-guess referential
In addition to very robust Accounting and Material management capabilities, WorkWave ServMan offers many
industry-specific automation tools and modules. WorkWave ServMan provides a full customer journey
experience that includes expedited call tracking and processing with integrated phone pops and campaign
tracking, speed tools for common actions to minimize call times for high volume call types, and sophisticated
scheduling tools for “Capacity” and “Just in time” scheduling. Customer loyalty tracking programs are also
provided to encourage repeat business from your clients. The customer journey also includes integrated campaign
management with “interactive” voice, email and text messaging capabilities.
WorkWave ServMan also offers a dedicated module for managing all aspects of Preventative Maintenance.
The best practice workflows inherent in the module dramatically improve efficiency and control of this key
Our Job & Project tools provide full management for any size installation or remodeling project, including
flexible billing methods, direct purchasing to the job, deferred revenue management, robust job cost reporting,
retainage management for both AR and AP, and many other features. Unlimited warranty programs and tracking
capabilities are included in WorkWave ServMan with the ability to “track and stack” multiple warranties,
track cost against warranty plans, and view all warranties by system in the office or on mobile.
Batch billing and scripted reviews for mass invoice updates are provided to maximize billing efficiency.
Sophisticated purchasing tools are also provided, including full multi-vendor requisitioning, multi-warehouse
purchasing with full EDI capabilities for paperless purchasing and receiving, and, much, much more.
Client-based web portals are available for customer self-service with incredible “out of the box” functionality,
and Business Intelligence Dashboard solutions are offered for real-time analytics and insight into your
operations from any mobile device or web browser.
Our industry-leading WorkWave ServMan Mobile solution provides the competitive advantage of a paperless
work order management system that accelerates your revenue cycle, improves billing accuracy and increases field
technician efficiency. Unlike our competitors, WorkWave ServMan Mobile uses store-forward technology
which allows your techs and salespersons to work disconnected from the internet, as a continuous signal is not
But more importantly, like everything else in ServMan, our architecture supports the ability to
quickly adapt even these web portals and mobile solutions to continue meet your company's specific and changing
The user experience in WorkWave ServMan is designed for easy access to the tools and information needed
for achieving your business goals. The software supports user specific navigators for role-based smart views and
workflows. Users can be automatically directed to a specific workflow based on their role.
For reporting WorkWave ServMan is fully integrated with Crystal Reports allowing full drill down to
detail from financial statements, job cost reports, aging reports and others; you can drill all the way down to
the specific document and transaction the feeds the report! This capability can only be found when using a fully
integrated ERP! We maintain over 170 standard reports in the application. Our WorkWave ServMan
University offers Crystal Reports training classes if you want to create your own custom reports, or we can
develop custom reports for you per specification. Either way, custom reports automatically show up as securable
in the application allowing you to control who has access!
In addition to strong Crystal reporting, WorkWave ServMan offers SQL reporting options and robust
Business Intelligence Dash Boarding solutions for your organization. And just like WorkWave ServMan,
because one size does NOT fit all, Dash Boards are fully customizable.
The software’s framework features robust support for 3rd party integrations, and we have standard integrations
with Avalara for Sales and Use tax management, Payroll integrations with ADP, Paychex and Others, Cydne for
Postal Address verification, Payzer for PCI compliant payment processing, Mailchimp, Survey Monkey and Campaign
Monitor for customer journey and marketing communications, Verizon Connect for GPS tracking, and more.